What You Will Learn
- 1 Introduction
- 2 IT and OT Converge
- 3 Businesses Integrate New and Legacy Systems
- 4 Businesses Welcome Cobots (Collaborative Robots)
- 5 Manufacturing goesgreen(er)
- 6 The rise of XaaS
- 6.1 The new X-economies
- 6.2 On-demand services
- 6.3 Sharing economy
- 6.4 Subscription box services
- 6.5 Online consignment
- 6.6 XaaS
- 6.7 The Servitization of Manufacturing
- 6.8 Manufacturing as a Service
- 6.9 Product as a Service
- 6.10 Digital services
- 6.11 Challenges
- 6.12 Manufacturers reevaluate their value chain
- 6.13 Manufacturers move from B2B to B2B2C
- 6.14 Brands go direct-toconsumer
- 6.15 The gig and sharing economies grow
- 6.16 On-demand and micro-manufacturing go mainstream
- 6.17 A brief history of manufacturing
- 6.18 Industry 4.0 and intelligent manufacturing evolve
- 6.19 AI and ML deliver instant intelligence
- 6.20 Detection
- 6.21 Classification
- 6.22 Probability
- 6.23 Optimization
- 6.24 Ubiquitous computing becomes the norm
- 6.25 5G makes an introduction
- 6.26 Manufacturers connect at the edge
- 6.27 Intelligent Supply Chains emerge
- 7 Manufacturing technology evolves
- 8 Businesses adapt to an evolving workforce
Since the start of the First Industrial Revolution, manufacturing has been the force pushing industrial and societal transformation forward. Today, we’re in the midst of another industrial revolution, as a new generation of sophisticated technologies is transforming manufacturing into a highly connected, intelligent, and ultimately, more productive industry. The manpowered shop floor of the past is being replaced by smart manufacturing facilities where tech-savvy workers, aided by intelligent robots, are creating the products of the future.
In this Fourth Industrial Revolution, machinery is outfitted with smart sensors to collect comprehensive, real-time data; artificial intelligence enables superhuman production efficiency and seamless quality assurance; blockchain transactions significantly expand transparency and security; edge computing assures nearly uninterrupted connectivity; and impending 5G speeds allow for ever-larger volumes of data processing from anywhere.
Modern manufacturers are no longer just makers, they are the thread that connects the entire lifecycle of a product, and to thrive in this modern environment, they must increasingly rely upon technology to power breakthrough innovations and drive more intelligent operations.
The following will explore six emerging trends in manufacturing that we believe will help empower manufacturers to design more intelligent operations and increase the speed of doing business.
IT and OT Converge
In the past, the management of industrial technology in manufacturing has been divided between IT and operational technology (OT). Where IT provided top-down technology support for management and the back office, OT was built from the ground up, monitoring and controlling machinery, equipment, tools, and assets.
In this legacy role, OT has lived in a bit of a silo, where machines—manipulated by human input—were programmed to perform very specific tasks. But in recent years, advances in connectivity, big data, and the expansion of the Internet of Things (IoT) have opened the door for a new breed of intelligent manufacturing technology that is impacting both IT and OT. Today, data-optimized smart machines can receive input from a wide range of sources—from customer order data to production data—to enable more agile manufacturing, improve production efficiency, and provide greater visibility into operational performance.
For the modern manufacturer, data is no longer just the purview of IT; from supply chain management to the operations floor, data is now ubiquitous across the organization. As data becomes unified across the organization, IT and OT can no longer operate independently and, as a result, are converging.
This IT/OT convergence enables opportunities that have not been possible before. Through the integration of IT and OT data, business leaders can get access to live dashboards that provide visibility across all parts of the organization. Connected systems can communicate to detect unbalanced load flows and automatically make corrections to prevent outages. Intelligent machines can identify faulty parts and select new assets to restore production. And with integrated controls, production management systems, and supply chain management systems that are integrated with other IT systems, manufacturers are able to intelligently route orders and automate work streams.
Advances in connectivity, big data, and the expansion of the Internet of Things (IoT) have opened the door for a new breed of intelligent industry technology.
Over the past several years, the trend towards IT/OT convergence has emerged across numerous industries, from healthcare and transportation to defense and utilities. As many of these industries rely on heavy, expensive equipment and highly specialized labor forces, the merger has been slow and tactful. But as technological advances in cloudcomputing, remote sensors, and connectivity improve, it is becoming faster and easier for manufacturers to integrate the management of industrial technology and integrate new systems with their legacy systems.
In today’s world of connected, intelligent manufacturing, the convergence of IT and OT is an inevitability.
In today’s world of connected, intelligent manufacturing, the convergence of IT and OT is an inevitability, but that does not mean this transition comes without challenges. To start, IT and OTteams must integrate independent systems that were built and designed separately. This means finding common ground to develop new infrastructure and implementing protocols that enable data sharing across systems.
Convergence also requires security enhancements. For many manufacturers, their OT standards are proprietary and very specialized. In the past, when these systems were set up as independent, standalone tools, the opportunity for a breach was somewhat limited due to the tightly defined perimeters of the system. But as OT systems become connected to widespread IT communication networks, the risk of a loss increases. As such, businesses integrating the OT and IT systems must implement well defined standards that scale across their network to ensure data and IP security.
Businesses Integrate New and Legacy Systems
The migration to intelligent manufacturing does not mean starting with a blank slate but rather effectively integrating new technology within the existing manufacturing environment. And as new technology transforms manufacturing into a highly connected, intelligent, and ultimately more productive industry, businesses must also find a way to enhance their legacy systems to keep up with emerging, increasingly sophisticated technologies.
Integrating “dumb” machines with “smart” machines starts with enabling data collection from those legacy machines.
Manufacturers are increasingly retrofitting existing equipment with smart sensors that collect comprehensive data in real time. This data can then be passed to execution, production planning, and ERP solutions to provide robust visibility into performance.
As more manufacturers seek to make their legacy systems more intelligent, the market size for sensors and controllers has grown substantially and is projected to grow to $6.1 billion by 2020, up from $5. billion in 2016. The increased availability has also driven down cost for IoT sensors. Between 2004 and 2018, the average cost of a sensor dropped nearly 200% to an average cost of $0.44, making intelligent manufacturing more affordable and accessible for manufacturers of all sizes.
As manufacturers migrate operations to the cloud, companies that have invested heavily in on-premises platforms must wrestle with the challenge of leveraging these systems while simultaneously migrating more functionality to the cloud. In coming years, more companies will embrace a hybrid data center model, where on-premises legacy systems are devoted to data and records functions that require little customization—as well as to storing information requiring a higher degree of control and security —while those facets of a company’s operations that require continuous adaptation will be diverted to the cloud. Doing so will allow companies to reduce overhead costs related to IT, to take advantage of the flexibility and economies of scale afforded by XaaS offerings, and to make continued use of legacy systems.
Industrial IoT evolves
The broad adoption of smart sensor technology, connectivity improvements, and advancements in cloud computing have helped drive adoption and evolution of Industrial IoT. The Industrial IoT (IIoT) is poised to have a major impact on manufacturing and the global economy, projected to create $15 trillion of global GDP by 2030.
Global IoT spend is projected to reach $772 billion in 2018 and surpass $1 trillion in 2020. Manufacturers are projected to spend $189 billion on IoT in 2018, the largest amount from any industry, with the primary focus on manufacturing operations and production asset management.
The IoT has many applications in manufacturing, from predictive maintenance to cloud-based artificial intelligence to machine learning, that enable superhuman production efficiency and practically seamless quality assurance. Digitization is shifting the landscape of traditional manufacturing; we are only at the beginning of this evolution, with many new opportunities ahead.
“We want to build intelligence that augments human abilities and experiences.” -Satya Nadella, CEO, Microsoft
Businesses Welcome Cobots (Collaborative Robots)
With advancements in IoT, cloud computing, and artificial intelligence has come advancements in manufacturing robotics. Initially developed in 1995 through research grants from General Motors, cobots—collaborative robots—are becoming a bigger part of the workforce. By 2025, Barclays Equity Research projects the cobot market size will reach $12.23 billion, more than an 8x increase from 2018 ($1.35 billion).
The use of robots in manufacturing
is nothing new, but this new generation of cobots is not your average machine. Today’s cobots are built with artificial intelligence and machine learning that power cognitive capabilities. These robots are able to use computer vision to quickly inspect large quantities of items for flaws, automate the transportation of materials throughout a facility, and avoid hazards using predictive intelligence.
Cobots—collaborative by design— are being used to augment human labor rather than replace it. By taking on dangerous, physically strenuous, and repetitive tasks, these machines are making factories safer and more efficient for their human counterparts. And while many fear the loss of jobs due to automation, research suggests that AI will not only improve labor safety and work conditions, but it will actually add jobs to the market.
Innovations in robotics have made cobots more adaptable, compact, safer, and more affordable. They are most useful when they’re powered by AI and by people that can enable their full potential. From startups to global conglomerates, manufacturers around the globe are realizing increased productivity and reduced costs by augmenting their human workforce with robot power.
More than ever, consumers and governments are holding companies accountable for the environmental impact of their offerings, and evidence shows that they’re willing to pay for it: a study by Nielsen revealed that nearly three-quarters of all Millennials and Gen Z would pay a premium for sustainable products and services. As green business practices move from the realm of moral imperative to economic driver, more and more manufacturers are taking concrete steps towards becoming environmentally conscious. This “greening” of the factory floor is happening in several ways.
Manufacturers are optimizing their facilities and production processes to reduce their overall energy consumption. This includes steps like installing energy-efficient heating and cooling systems and lighting. Improvements in energy consumption not only reduce environmental impact, but they also reduce costs.
Companies are also taking steps to reduce the amount of waste, greenhouse gases, and other pollution created as byproducts of the manufacturing process. Increasingly, manufacturers are investing alternative-energy sources, such as wind and solar, to power their operations, and using recycled, recyclable, and reusable materials whenever possible.
Nearly three-quarters of all Millennials and Gen Z would pay a premium for sustainable products and services.
Many companies are also conducting lifecycle assessments of their products to evaluate the environmental impact. This includes everything from packaging design to reduce waste, product design to reduce harmful materials and improve recyclability, and the use of lean manufacturing practices to make production more efficient and environmentally friendly by reducing storage and material-management demands.
Forward looking manufacturers are leaning on technology to reduce their environmental footprint. Cloud-based collaboration tools, from shared-documents to video conferencing, make it easier for teams to work together from remote locations while reducing the need to travel. Companies are now deploying computer vision and smart sensors on the production line to improve efficiency, detect hazards, and reduce waste. And blockchain technology is proving a valuable tool in ensuring the source and efficacy of raw materials.
Many large companies, from Tesla Motors and Method Soap to Apple and Proctor & Gamble, have all made commitments towards greener, environmentally sustainable practices. At Microsoft, we are proud to be a leader in this area. We have been operating at 100% carbon neutrality since 2012 and even though our datacenter are already 100% powered by renewable energy sources, we continue to work to improve our energy sourcing. Additionally, we continue to invest in new energy technology, from biogas to fuel cells, to accelerate the availability of new types of clean energy.
The rise of XaaS
The new X-economies
Millennials, burdened by high unemployment, low wages, and high debt, have rapidly embraced new business models that offer them the latest products with greater flexibility and lower costs. In today’s market, startups have led the way with these new offerings, but manufacturers—either through acquisitions or internal development—are beginning to evolve their business models to the needs of the modern consumer. These models fall into one of a few categories:
Projected to grow to nearly $57 billion in 2018, on-demand services represent perhaps the largest of these categories. A model popularized greatly by Uber, on-demand businesses are launching for just about every category imaginable, from printing and dog walkers to babysitters and massages. While many of these businesses are service based, the growth in on-demand services has also driven growth in on-demand and micro-manufacturing.
The sharing economy—where consumers “share” products and services directly instead of purchasing via a retailer or distributor—is another business model that has grown in popularity over the last several years. Perhaps the most commonly known example of a sharing economy business is Airbnb, where travelers can rent homes and rooms directly from other individuals. The sharing economy is projected to grow to 86.5 million U.S. users by 2021, up from 44.8 million in 2016. While the sharing economy helps reduce waste, it also poses a threat to manufacturers, as consumers may opt to “borrow” goods opposed to buying new products. As such, manufacturers are being forced to re-evaluate their business models to participate in this new economy.
Subscription box services
Subscription box services have become incredibly popular due to their highly targeted nature and ease of use. They also present a unique opportunity for manufacturers to sell direct to consumers. Companies like Birchbox, ClubW,Stitch Fix, and NatureBox are just the tip of the iceberg when it comes to the subscription box market, which now provides services for dogs owners, coffee lovers, mountain climbers, gold miners, and sock enthusiasts.
When eBay and Craigslist launched in the mid-1990s, they provided individuals with the opportunity to use the internet to sell used goods. Nearly two decades later, a new set of online consignment stores has emerged to help streamline this process. Sites like thredUP, Swap, and TheRealReal allow shoppers to sell and purchase used clothes, jewelry, toys, and luxury
fashion accessories online. Similar to the sharing economy, online consignment stores pose a unique threat to manufacturers, and a unique opportunity for those willing to think differently about their business models.
As cloud computing becomes more ubiquitous, Anything as a Service (XaaS) business models are also becoming more popular. The principle behind XaaS is that businesses can provide better, more cost-effective solutions to customers via subscriptions or pay-as-you-go models than via traditional software licensing models. The most commonly known XaaS model is Software as a Service (SaaS),which provides individual software applications and services through the cloud; however, Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) models have also gained traction as a way for technology companies to expand their footprint.
While XaaS has historically referred to cloud computing, it is increasingly being used to define all service-based business models, from Manufacturing as a Service and Product as a Service to Transportation as a Service (Uber and Lyft) and Shopping as a Service (Trunk Club and Stitch Fix). Regardless of what you call it, it’s clear that customers’ needs are evolving and businesses must adapt accordingly.
The Servitization of Manufacturing
Manufacturing has long been driven by a push for engineering excellence and operational efficiency, and over the last decade, this push has accelerated. Lower cost of entry and new technology has pushed companies to compete on product features and functionality. One needn’t look farther than the availability of Bluetooth-enabled devices to see this trend in action. Today, there are nearly 2.6 million Bluetooth hearing aids, 168 million Bluetooth headsets, and 87 million Bluetooth-enabled automotive devices worldwide creasingly leverage technology to improve operational efficiencies, reduce waste, and support lean production initiatives.
Today, with a market full of feature-saturated products and costs cut down to the bone, manufacturers are shifting to a more customer-centric approach, exploring new service-based business models to build value and grow relationships with customers in a modern, connected world. Adding services to their portfolios allows manufacturers to differentiate their offerings and gain a competitive edge in a rapidly changing industry.
Manufacturing as a Service
While contract manufacturing has always been a service, digitization is changing the way products are designed and the way contract manufacturers produce those products. These changes have led to the expansion of Manufacturing as a Service, where businesses can leverage a shared network of manufacturing infrastructure—from machines and maintenance to software and networking—to produce goods.
In practice, this service may be a singularly managed network of manufacturing equipment or a network ofYou can get a Bluetooth-enabled toaster, floss dispenser, egg tray, water bottle, fork, trash can, and even Bluetooth-enabled belts that cancharge your smartphone.
In conjunction with the race for new features, the growth of online retail—driven by Amazon—has shrunk margins and led to cost-cutting efforts. The pressure to cut costs has made its way upstream, with manufacturers being pushed to deliver products faster, for less. This has led to some “Bluetooth-enabled belt-tightening” (pun intended), as manufacturers in self-managed manufacturers. With a singularly managed network, a customer can send an order for a part, including appropriate design files and specs, and based on workload, materials, workforce availability, location, and scale, the network will dynamically route the order to a given facility, or set of facilities, to most efficiently fulfill the request. The customer may not even be aware of the routing, but they will get the benefits of faster, more cost-effective production.
With manufacturer networks, such as Dassault Systemes’s 3DExperience Marketplace, customers can research and submit projects to in-network manufacturers using a standardized set of files. The manufacturers can then automatically review the designs—including the geometrics, the pathways cutting-tools will be required to make, and the materials needed—and provide fast, precise quotes to prospective customers. This cuts both the administrative burden as well as the manufacturing costs.
With faster speeds and lower costs, Manufacturing as a Service is having a significant impact on R&D, innovation, and prototyping. This impact is highlighted in certain industries that require high-tech manufacturing capabilities, such as those in a semiconductor fabrication plant (fab). New fabs cost upwards of $6 billion. This cost of entry is completely unaffordable for many companies looking to enter or grow in this space; however, manufacturing fab companies, like TSMC, now offer services to do the chip manufacturing for “fabless” companies. The availability of these manufacturing services—coupled with the opportunity to design and iterate new chips at a lower cost—has spawned the development of new chip design companies and many innovations in the space. Like many other XaaS business models, Manufacturing as a Service helps businesses move money from CAPEX to OPEX, freeing up capital for investment in research and development, marketing, and sales.
Manufacturing as a Service business model, including but not limited to faster, less expensive prototyping, helping manufacturers better balance workloads, and opening doors for manufacturers who may not otherwise have access to bid on individual projects.
Product as a Service
As manufacturers shift to become more customer-focused, many are adopting Product as a Service business models to better support their customers’ needs. In Product as a Service business models, the physical products, software, and support are delivered as a service or virtualized experience, and the buyer no longer takes ownership of a physical product.
Product as a Service is nothing new— in fact, the automotive industry has been offering Product as a Service through comprehensive leasing programs for decades. In a more modern Product as a Service model, BMW is offering their cars as an on-demand service through their ReachNow program. New technology is evolving and advancing how manufacturers are offering Products as a Service, and based on some early projections, upwards of 40% of the top 100 discrete manufacturers and 20% of top 100 process manufacturers will provide Product as a Service platforms by the end of 2018.
There are three primary drivers elevating Product as a Service business models in manufacturing. The first is easier data collection, enabled by improvements in sensor technology. Sensors have become smaller, more powerful, and less expensive—projected to reach an average cost of $0.38 by 2020, down from $1.30 in 2004. With these changes, the market size for sensors and controllers has grown substantially and is projected to increase to $5.6 billion in 2018. The adoption of sensors has driven easier and more robust data collection. When embedded into products, these sensors provide manufacturers with near real-time feedback about product usage. They can also be used to collect better data from across the value chain and manufacturing operations.
The second driver has been better connectivity and computer processing through the cloud. While manufacturers were certainly able to collect product and operations data before, the cloud has enabled them to more easily unify data from across all touch points within the value chain. Coupled with artificial intelligence and machine learning, this unification allows them to gain more profound insights into their data, process information faster, and intelligently automate actions. Furthermore, modern advancements in computer processing now enable these functions to run at a scale, which was not previously possible. It can inform product development, improve sales, and enhance customer support.
The third driver is the intersection of hardware and software. As products become more intelligent and connected, it becomes harder to distinguish
the product from the technology on which the product runs—particularly the software. The convergence of hardware and software ties the ongoing use of the product directly to the manufacturer, as customers may become reliant upon the manufacturer for software support and updates. This provides manufacturers with an excellent opportunity to build an ongoing relationship with customers over the lifecycle of a product, including augmenting products with digital services, providing support, and enabling new functionality to old products through over-the-air software updates.
As technology, such as IoT, artificial intelligence, and machine learning, provides manufacturers with greater visibility into their products and operations, they are leveraging this information to build digital services—such as predictive maintenance—that will augment their other manufacturing and product services.
ThyssenKrupp, a German multinational conglomerate and the world’s fifth-largest elevator company drew upon IoT technology to connect its elevators to the cloud. Data collected from an elevator’s sensors allows algorithms to process that information and predict when maintenance is required—before the elevator breaks down. This predictive maintenance is further enhanced by the use of augmented reality, with elevator technicians utilizing Microsoft HoloLens to receive remote, hands-free instructions from experts while they’re in the field. Initial field trials showed that elevator technicians were able to fix problems four times faster using HoloLens technology than without it. By outfitting competitor elevators with their sensors, ThyssenKrupp has been able to extend this service offering beyond their existing customer base, further enhancing their competitive edge.
In addition to Manufacturing as a Service, Product as a Service, and the digital services discussed above, cloud networked manufacturing opens up a broad range of services for manufacturers to explore, including but not limite to Design as a Service (DaaS), Experimentation as a Service (EaaS), Equipment as a Service (EaaS), Simulation as a Service (SIMaaS), Management as a Service (MaaS), Maintenance as a Service (MAaaS), and Integration as a Service (INTaaS). Diversifying offerings in this way is a key benefit for manufacturers that embrace service oriented models. Acronyms aside, one thing seems clear: the future of manufacturing liesin customer-centric manufacturing services.
While these service-based business models bring many opportunities for manufacturers, they don’t come without their challenges. To start, many of these services require a high degree of flexibility to execute. And as many manufacturers have gone to leanmanufacturing extremes, they have done so at the cost of flexibility. Thus, to deliver these services, they must restructure both operations and staff.
As these customer-centric approaches drive greater customization and personalization—such as with engineered-to-order or configured-to-order products—manufacturers must manage a growing volume of SKUs. This presents unique challenges in many different areas, from supply chain management to support. As standardization decreases and product complexity increases, manufacturers must ensure they have the right talent in place to handle production and support, an area where there are already constraints due to existing skill gaps.
An additional concern lies in the ownership of products and intellectual property (IP). Since 1998, manufacturers have cited the Digital Millennium Copyright Act—a far-reaching copyright law that governs the intersection of hardware and software—for guidance on addressing such issues. For example, the DMCA allows manufacturers to stipulate that a user who buys a smartphone is technically purchasing the hardware and a lifetime license to use the phone’s operating system software. Despite the fact that the phone is useless absent the software, the customer does not “own” this software.
This lack of ownership may not seem like a huge deal for products with relatively short purchase cycles, but as expensive, highly-customized industrial products become indistinguishable from the software on which they run, there is a debate brewing around the ownership of these products in two areas. The first is around warranties. If someone made modifications to their car engine, it is reasonably understood that these alterations would void any manufacturer warranty. But this line becomes blurred as individuals seek to modify the software running their products to help customize functionality. Secondly, by retaining tight control over the software, it holds customers hostage to the manufacturer, making them dependent upon future updates lest risk their multimillion-dollar investments be rendered obsolete, not for non-functional mechanics but because of poorly functioning software. As the line between software and hardware continues to blur, manufacturers and consumers will need to establish a balance that allows for both parties to maintain appropriate levels of ownership and control.
Manufacturers reevaluate their value chain
Consumers don’t differentiate between manufacturers, brands, products, and resellers; to them, the product and the brand experience are one and the same. If a product fails, it reflects poorly on the brand. The customer doesn’t know or care that the cause of the failure was a broken part that was manufactured by a third-party supplier. And if a customer has a poor support experience or a service disruption due to the failure of an externally managed software vendor, their grievance will not be with the vendor; it will be with the company whose name is on the product.
A customer’s brand sentiment comes from their entire experience across the purchase lifecycle and lifespan of the product, so manufacturers must ensure excellence at every touch point. For example, efficient, transparent shipping is a key selling point for many of today’s consumers. According to a recent study conducted by Temando, 49% of customers expected hyper-local delivery, and 59% of shoppers would opt to purchase an item from a brick-and-mortar store if the online competitor’s shipping fees were too high. Perhaps most important, 73% of customers were
brand loyal if they had a positive experience—and 50% said they would switch brands if they had a negative experience.
Taking greater control of distribution allows manufacturers to have a more direct hand in creating a positive customer experience. One way businesses are taking control of distribution is by converting their retail stores into mini-fulfillment centers, which allows them to cut down on fulfillment time and avoid the expense of building new distribution centers. Rethinking fulfillment centers and distribution has the added bonus of offering greater visibility into inventory availability— something customers increasingly expect. In 2017, 58% of consumers said they expect to be able to see a product’s inventory levels online, and if an item is out of stock, they expect information about when it will be back. This requires businesses to track inventory across its entire journey, from the moment it leaves a manufacturing facility to its arrival at a fulfillment center to the second its delivered to a customer’s door.
The pressure to perform is forcing businesses to seek tighter control over their value chain, creating greater accountability and helping to ensure that demands are met. To help meet the needs of their customers’ customer, manufacturers must obtain visibility into their own supply chain, as well as have systems and processes in place for sharing this information with their business partners. Many companies have begun pursuing vertical integration to gain greater control over the parts and processes that go into their end products. This allows them to directly shape the consumer experience and better manage all touch points. Though challenging, this shift presents companies with the opportunity to prepare for the future, improve the customer experience, and decrease costs.
By leveraging technology to get closer to the end user, manufacturers can improve future iterations of the product, create a better user experience, provide superior service, and improve sales.
Manufacturers move from B2B to B2B2C
The shift to a customer-centric approach doesn’t just apply to those who manufacture final products but also to businesses across the supply chain, from raw materials suppliers to parts manufacturers, who must now consider the needs of the end user and how their services impact the customer experience. To do this, modern B2B businesses must understand the end customer’s journey—from discovery to purchase to service.
While these shifts have yielded clear benefits for consumers—greater transparency and better service— they introduce new challenges for traditional B2B businesses, because in order to better serve the end customer, these companies must gather more information about the end user—something historically reserved for the B2C businesses with which the customer directly interacted.
Fortunately, the IoT introduces new opportunities for manufacturers to gain insight into how their products are being used. With very little effort, modern manufacturers can learn which product features are used the most, which features are not utilized, where users are getting stuck during their interaction with the product, where the product is failing to fulfill needs, where problems are likely to arise, and whether consumers are using a product in ways that it wasn’t originally intended. By leveraging technology to get closer to the end user, manufacturers can improve future iterations of the product, create a better user experience, provide superior service, and improve sales.
Brands go direct-toconsumer
consumer In order to pursue bigger profit margins and retain control of the customer experience, some manufacturers are bypassing traditional retail channels and going straight to the consumer. Cutting out the middleman allows brands to build relationships with customers and collect more accurate data. This shift, in turn, enables manufacturers to develop more personalized experiences, something that 75% of customers prefer.
Having achieved a valuation of $1.2 billion, eyewear manufacturer Warby Parker has succeeded with direct-to consumer (D2C) sales, initially via e-commerce platforms and now with physical locations as well. Major multi-channel brands Nike and Adidas have doubled down on their D2C efforts. Nike announced a new company alignment, the Consumer Direct Offense, that includes the creation of a Nike Direct organization, which will strategize ways to deepen one-toone relationships with customers. In 2016, Adidas launched Avenue A, limited-edition boxes that ship curated selections of women’s apparel and footwear to subscribers.
Direct-to-consumer subscription services have grown significantly in popularity; visits to subscription-box websites increased 890% between 2014 to 2018. Arguably one of the most successful D2C practitioners is Dollar Shave Club. The men’s grooming company disrupted its sector, retaining nearly half of its customers for one year after their first subscription, and was purchased for $1 billion by Unilever in 2016. To compete with Dollar Shave Club and online market competitor Harry’s, Gillette recently initiated its own shaving subscription club, Gillette On Demand. The new service allows customers to order refills via text.
Since the cost of entry is minimal, the marketplace is already saturated with subscription services; as of early 2018, subscription box aggregator My Subscription Addition indexed roughly 3,000 boxes. And now, even major retailers—including Starbucks, Amazon, Macy’s, Walmart, and Nordstrom—are joining in with their own subscription box services. To succeed in this sector, subscription services must feature an offering that has the ability to surprise and satisfy customers ona recurring basis.
The gig and sharing economies grow
The proliferation of digital platforms and technology has made the gig economy more feasible and appealing to an increasing number of people. Thirty-six percent of the American workforce is now freelancing; workers are choosing the flexibility of freelance work over the traditional perks of a nine-to-five job (such as paid time off, healthcare benefits, and retirement packages).
Intuit estimated that 3.9 million people regularly worked in the gig economy in 2017, and by 2021, they project that number will reach 9.2 million. Forty-one percent of people participating in the gig economy also have a part-time or full-time job, with the extra hours they gain being used to supplement income. One common misconception is that the gig economy is solely powered by Millennials. While they currently make up the largest share of the gig economy workforce, a recent survey by Payoneer reported that one in three
U.S. gig workers was over the age of 50.
None of this would be possible without rapid advances in technology. Cloud-based platforms make it possible for remote workers to connect with employers from anywhere in the world, and companies like Airbnb and Uber used mobile applications to radically disrupt their respective industries.
The gig economy poses a unique challenge for traditional businesses. Corporations need to figure out how to effectively engage and manage a remote portion of the workforce, as well as determine how to securely grant access to internal systems. There are also concerns that a company’s culture will suffer if there are too many freelance workers in the environment. However, there are substantial benefits for businesses who utilize the gig economy.
Freelancing offers corporations a more flexible and affordable means of hiring talent, especially if the company is only looking to fill a temporary need. In 2017, Samsung decided to experiment with using Upwork to satisfy needs for quick turnaround projects. This resulted in 60% cost savings and reduced administrative time by 64%. Despite this, most companies still are not fully embracing freelance workers, with a recent Ernst & Young study finding that only 17% of global corporations’ workforce was contingent.
In its Global Corporate Sustainability Report, Nielsen found that 66% of consumers are willing to spend more for a product if it comes from a sustainable brand. It is perhaps no surprise, then, to see the rise of the so-called sharing economy, with companies such as Zipcar, WeWork, Rent the Runway and more facilitating the reselling, renting, or sharing of itemsand spaces. This is not necessarily a rejection of consumerism but rather a trend toward minimalism supported by the digital revolution. Mobile technology, big data, and advanced algorithms make it possible to facilitate the sharing economy in a simple, user-friendly manner.
As the gig and sharing economies continue to grow, customers are purchasing fewer new goods. In response, many manufacturers are choosing to adopt service-based business models. Almost all vehicle manufacturers saw decreased sales in December 2017 and some were down year-over-year as well. Ford posted a 0.9% full-year decline and General Motors decreased 1.3% year-over-year. As more and more people move to dense urban centers, the need—and desire—to own a car dissipates. In light of these trends, and the success of such services as Uber and Car2Go, BMW
introduced ReachNow, a car-sharing service that launched in 2016 in Seattle, Portland, and Brooklyn. Consumers can choose between the BMW 3 Series or Mini Coopers—a competitive advantage over Car2Go’s Smart Car fleet. In an additional twist on the usual business model, the entire ReachNow fleet can switch between car-sharing and ride-sharing depending on current demands. This approach allows BMW to participate in the sharing economy and to be responsive to consumers’ changing needs. In March 2018, BMW and Car2Go’s parent company, Daimler, reached an agreement to merge their services, indicating the success of this strategy.
On-demand and micro-manufacturing go mainstream
The growth in on-demand and micro manufacturing has been driven by decreases in the cost of 3D printing, a demand for personalization, and a growing demand for artisan goods in a world of mass-produced products.
The advent of e-commerce redefined the customer experience, allowing consumers to view and compare a wider variety of products than ever before. Today, consumers expect products that are not only customized to their market and culture but actually personalized to them as anindividual.
This is where micro-manufacturing comes in handy. Smaller, nimbler factories are able to more easily customize their products to client specifications. Local Motors is doing just this. A small U.S. startup, Local Motors operates five global micro-factories, world’s first 3D-printed car. Local Motors frequently crowdsources production designs from participants around the world, with the winner receiving a cash prize and royalties on sales of the resulting product. This process resulted in the design of Olli, a self-driving groundbreaking production model allows the company to tap into a global talent pool for new product ideas while gaining insight into region-specific needs and preferences.
Increasingly, consumers aren’t justexpecting customized products— they’re expecting customized products nearly instantly. Candylicious, a store in the Dubai Mall, is one such company meeting this demand with custom candies that can be created in just five minutes. German candy manufacturer Katjes developed the technology, and the in-store application is so simple that children can easily operate it. Another example is Ministry of Supply, a menswear store founded by MIT graduates. The company developed a machine in its Boston location that can create a custom garment on-demand in 90 minutes.
On-demand production is not only enticing for customers; it virtually eliminates inventory issues and dramatically reduces production waste. Rather than guessing what the demand for a product will be, factories are able to meet the point of demand directly, producing appropriate volumes as needs arise. However, despite the many benefits, micro-manufacturing has yet to be widely adopted. But that could soon change. In early 2018, Amazon received a patent for a new retailing system that would enable the company to accept online orders for custom 3D-printed items. The resulting products would then be available either for pickup or delivery. As the demand for faster, more personalized products grows, so will the need for on-demand production and micro-manufacturing.
A brief history of manufacturing
In the early 1700s, European and American societies were predominantly rural and agrarian. The majority of goods were made in the home or obtained by trading with members of the local community. But by the mid-1700s, this model began to change. The textile industry—which once required natural fibers to be spun into thread and then hand woven to make fabric—was transformed in 1764 by the development of the spinning jenny (“jenny” being short for the word “engine”), a machine that could produce multiple spools of wool at once. In 1768, Richard Arkwright created a version of the spinning machine that was powered by a water mill. This combination of power, machinery, and semi-skilled labor led to the development of the first modern factory systems and a wave of innovation known as the Industrial Revolution.
The First Industrial Revolution spawned the growth of industrial and urban societies. Factories and powered machinery lead to major innovations in the iron and textile industries, and the development of the steam engine played a central role in the dissemination of goods, a task that was previously both slow andexpensive.
The 50 years leading up to World War I marked the Second Industrial Revolution, when electricity was first used to power mass production. This era of innovation spawned advancements in the telephone, light bulb, and internal combustion engine.
The Third Industrial Revolution was characterized by the migration from analog electronics to digital technology. From the personal computer to the internet, the Third Industrial Revolution has given rise to many of the devices and platforms on which we rely today.
Industry 4.0 and intelligent manufacturing evolve
Now, nearly two hundred and sixty years after the start of the First Industrial Revolution, we are in the midst of the Fourth Industrial Revolution, often referred to as Industry 4.0. Industry 4.0 is marked by automation and data exchange in manufacturing technologies, including cyber-physical systems,the Internet of Things (IoT), cloud computing, and cognitive computing. Together, these developments have resulted in a new era of smart factories and intelligent manufacturing.
Intelligent manufacturing combines self-monitored manufacturing processes and machines, automated quality assurance of final products, and insights from outside the manufacturing process. In this new model for manufacturing, AI-enhanced computers are able to detect and report on physical processes happening in the real world and make human-like decisions in real time, sometimes referred to as a “cyber-physical production system.” And cloud-based monitoring and management enable up-to-the-minute intelligence on asset function and health, facilitating predictive maintenance and servicing to avoid breakdowns and associated downtime.
Intelligent manufacturing isn’t just about data; it’s about using data to make automated decisions, predictions, and real-time optimizations across the end-to-end value chain. As with previous waves of the Industrial Revolution, Industry 4.0 promises to dramatically reshape how we make and deliver goods. This technology is being used to bring down labor costs, reduce product defects, shorten unplanned downtimes, improve transition times, and increase production speed—all while making manufacturing more flexible.
Intelligent manufacturing also prom-ises to make industrial settings safer for human workers by leveraging technologies such as video, images, sensors, GPS data, and augmented reality. By adding 7,000 sensors to its remote-controlled extraction device, mining equipment manufacturer JoyGlobal created a machine that could be sent into areas that were too dangerous for human workers.
Given the many benefits, it’s no surprise that businesses are adopting intelligent manufacturing. IDC predicts that by 2021, 20% of G2000 manufacturers will have transitioned to intelligent manufacturing, reducing execution times by up to 25%. IDC also reports that by 2019, 50% of manufacturers will crowdsource product ideas and improvements directly from customers, improving product success rates by as much as 25%.
Industry 4.0 has the potential to be a powerful driver of economic growth, predicted to add between $500 billion-$1.5 trillion in value to the global economy between 2018 and 2022. These new technologies and practices will help factories and supply chains become progressively more efficient. McKinsey predicts that machine learning will reduce supply chain forecasting errors by 50% and reduce lost sales by 65% because of better product availability. Over the next five years, companies that have embraced intelligent manufacturing will see annual improvements in efficiency that are seven times higher than the average rate of growth since 1990.
The most exciting outcome of Industry 4.0 isn’t in how it changes the day-today operation of factories but rather in its potential to transform how companies relate to partners at every level of their value chain. With Industry 4.0, companies can expect to have vertical and horizontal system integration, where firms, suppliers, and even customers are more tightly integrated thanks to robust data sharing.
AI and ML deliver instant intelligence
Not long ago, artificially intelligent machines seemed like a thing of science fiction; even today, when people think of artificial intelligence (AI), many still envision human-like robots. But in practice, artificially intelligent machines have been around for decades, making our lives better, safer, and more efficient. So why all the buzz now?
In short, it’s because these systems are only now getting really good. Correction: really, really good. In 2016, Microsoft’s Artificial Intelligent and Research team reported that their conversational speech recognition system had reached human parity, i.e., their system made the same or fewer errors converting speech to text as a professional transcriptionist. This system, which boasted a word error rate (WER) of 5.9% in 2016, has since improved to a WER of 5.1%. As the processing power and accuracy of these intelligent systems improve— with advances in technologies ranging from neural networks to natural language processing—the opportunities to leverage these technologies increase as well.
To understand how artificial intelligence and machine learning will impact manufacturing, it’s first useful to understand what these terms mean. While there are many types and definitions of AI, it can commonly be understood as a computer that performs a function that requires some form of cognitive intelligence. This may include visual perception, speech recognition, or decision making. Machine learning is a type of artificial intelligence where computers leverage new information to improve their outputs automatically.
The power of these intelligent computers—which are increasingly cloudbased—is in their ability to process a large volume of information at a speed which humans are not capable of achieving. While reaching human parity in WER is excellent, the true power of this artificially intelligent system is that it can transcribe hours of audio in seconds at that same WER. This proficiency makes artificially intelligent computers extremely effective in performing four categories of tasks: detection, classification, probability, and optimization.
Intelligent systems can be used to analyze large amounts of data and detect anomalies. In manufacturing, this may be used to help identify faulty products, to predict when a machine will need maintenance, or to detect potential safety issues in and around a factory. These tools are also being used to help mitigate risk by ensuring regulatory compliance and improving operations, flagging abnormal changes or anomalies for further investigation.
Artificially intelligent systems can be used to organize and classify data categorically. Through classification— sometimes referred to as segmentation or clustering—businesses can leverage AI to sort materials, reconcile transactions, categorize expenses, and even look for interactions between categories to identify correlations.
AI systems can be used to conduct probability analysis. These tools give managers the ability to run faster, more accurate data models. This enables them to quickly test how changes to specific variables will impact outcomes, such as how making changes to the production line will impact output or how adjustments to a product formula will alter product performance.
Lastly, these tools can be used to optimize systems, processes, and decision making. Through real-time data analysis, intelligent systems can calculate the probability of various outcomes and adjust accordingly. For example, in manufacturing, analytical models can be used to reduce injuries by slowing down a machine when a sensor identifies a potential issue, or it can cut costs by automatically changing resource allocation across the organization to minimize waste.
Despite its many benefits, just 15% of businesses are currently leveraging AI, but 31% are planning to implement intelligent systems over the next year. Eighty-three percent of companies said that AI is a strategic priority for them. As organizations reap the efficiencies and insights of AI, Gartner predicts that businesses will generate $2.9 trillion in business value from AI by 2021.
The merging of big data with new technology has made processing large data sets easier than ever, and from mining big data to predictive analytics, manufacturing leaders are increasingly relying on these new, intelligent tools to help them succeed. AI gives manufacturing leaders an incredible degree of insight into operations and the market, allowing them to assess consumer data to forecast purchase and usage behavior, to review economic indicators to predict market trends, and to evaluate operations metrics to help streamline processes and cut costs.
Artificially intelligent computers are extremely effective in performing four categories of tasks:
detection, classification, probability, and optimization.
Ubiquitous computing becomes the norm
Computers are everywhere, and they are increasingly connected, enabling smart devices, smart rooms, smart homes, smart buildings, and smart cities. This new level of ubiquitous connectivity and computing is providing new opportunities for manufacturers to develop smart factories and track products through their lifecycle.
Much of these advancements have been powered by near-ubiquitous internet, the cloud, and the IoT. As these technologies continue to improve, through 5G networks and edge computing, they are moving us towards an era of ambient intelligence where everything around us is smart and connected.
5G makes an introduction
New 5G networks will be a huge boost to intelligent manufacturing, accelerating businesses ability to process massive amounts of realtime data quickly and from virtually anywhere.
As manufacturers increasingly adopt service-based business models, the ability to have high-speed internet, anywhere, is critical for business success. Not only does it provide field service reps with fast access to information, but it also enables IoT sensors and devices to stay reliably connected to the network.
Processing the massive amounts of data generated by the thousands of devices and sensors embedded in a smart factory requires a lightning-fast industrial wireless network. Emerging 5G technology, which is expected to be available worldwide in 2020, will be critical to the success of intelligent manufacturing. With the theoretical potential to deliver download speeds of up to 10 gigabits per second, 5G will boast latency rates as low as four milliseconds, making it capable of transferring large amounts of data quickly enough to enable real-time AI decision-making.
Manufacturers connect at the edge
Cloud computing is revolutionizing the way manufacturers do business, but there are some cases where cloud computing can have limitations, such as latency, bandwidth, and a lack of offline access. To solve for these limitations, many manufacturers are turning to edge computing. Edge computing allows manufacturers to run appliations and store data with on-premises infrastructure that is connected to the cloud.
Manufacturers are embracing edge computing for several reasons. First, using edge technology reduces the amount of data that has to be sent over the network. This speeds up decisions and brings response times to mere milliseconds and reduces cloud computing costs.
And by retaining data and analytics on premise, edge computing minimizes the risk of interruptions to production due to network outages. Going forward, expect to see manufacturers embracing hybrid solutions that make use of edge computing where speed, continuity of operations, or privacy are of the essence while using the cloud in instances where it’s necessary to analyze large volumes of data pulled from disparate sources across the supply chain.
Blockchain becomes more than just a buzzword
First described in 1991 by Stuart Haber and W. Scott Stornetta, blockchains are decentralized, shared ledgers where all transactions are recorded securely in near real-time and are immutable (incapable of being altered or deleted). Blockchain technology sparked a revolution in 2009 when Satoshi Nakamoto leveraged blockchain to provide the data structure for a novel peer-to-peer electronic cash system, Bitcoin.
Despite blockchain being nearly three decades old, we are still in the early adoption phase of blockchain, but this technology is expected to grow rapidly over the next six years, with the global blockchain market projected to reach a value of $20 billion by 2024. A World Economic Forum survey reported that 10% of global GDP will be stored on blockchain by 2027.
Even today, attitudes are changing fast. In AFP’s 2017 MindShift Survey, only 1% of organizations had implemented blockchain, while 51% reported no plans to do so. By their 2018 report, 23% said they were currently using blockchain technology, a huge year-over-year leap.
The global blockchain market is projected to reach a value of $20 billion by 2024.
While blockchain has become popular due to its efficiency in processing financial transactions, companies are already looking to blockchain to solve other business problems, including a number of areas impacting manufacturing. For example, a blockchain can
connect ledgers from across an organization’s supply chain (supplier, manufacturer, distributor, shipper, retailer, and end consumer) to improve the accuracy and efficiency of tracking a product’s journey.
Tracking a product’s journey via blockchain can turn a manual process that once took days into an automated process that takes only seconds, and the immutable record keeping in blockchain makes it a great tool for tracking temperatures across a cold chain, quality assurance, warranty remediation, and fraud. And this is just the beginning.
A number of blockchain solutions now enable companies to build anti-counterfeit databases, track stolen products, or track items with specific qualities, such as diamonds from conflict zones or luxury products that rely on product authenticity. One promising application of blockchain is with contract and document management— digitizing and moving the governance of paper certificates, warranties, and contracts into a blockchain—which can automatically update the documents when a triggering event occurs. And testing has already been implemented in the food safety industry, where blockchain allows food to be granularly tracked, so when a producer identifies an issue—like a tainted batch of spinach—they can contain the problem by isolating the source and issuing a recall for only the affected products.
Businesses are poised to see significant returns from blockchain. A recent study from Accenture reported that blockchain could help cut costs and deliver savings of more than 30% across the middle and back office.This includes an estimated 70% savings on central finance reporting and 50% savings on compliance, centralized operations, and business operations. Many of these savings are due to streamlined processes, optimized data quality, improved transparency,and better internal controls.
Other potential benefits of employing blockchain technology include reduced risk of fraud, reduced time to complete transactions, better networked loyalty programs, and increased customer trust. Modern manufacturers must understand blockchain and the possibilities offered by this disruptive technology.
Intelligent Supply Chains emerge
In conjunction with intelligent manufacturing, these advancements—from AI to ubiquitous computing to blockchain—are enabling intelligent supply chains. AI and machine learning are powering intelligent, autonomous systems that can streamline processes at or in-between any stage of the supply chain.
Ubiquitous connectivity and computing are improving communication across the supply chain, and blockchain will provide greater transparency and trust.
Intelligent supply chains enable seamless synchronization between supply, demand, and fulfillment. It provides real-time visibility across the supply chain and manufacturing operations, while facilitating collaboration, and in doing so, it can improve forecasting, optimize inventory levels, and make operations more efficient, saving time and money.
Manufacturing technology evolves
Manufacturing meets its (digital) twin
A digital twin is exactly what it sounds like: a digital replica (simulation) of a real-world system. By combining data with artificial intelligence, machine learning, and software analytics, digital twins update and change along with their physical counterparts, almost in real time. Digital twins can be used to mirror complexpieces of machinery, predicting how they’ll respond to certain scenarios. They also allow manufacturers to have faster, less expensive R&D cycles, create safer, higher-quality products, and ultimately facilitate better decision-making.
A number of manufacturers have already incorporated digital twinning to work more effectively and efficiently. General Electric’s (GE) power and water division implemented digital twins for parts it supplies to power plants, wind farms, and electrical grids. IoT sensors and controls on the physical parts send signals to digital simulations, allowing plant operators to almost immediately know the parts’ condition, optimize power, and figure out if maintenance is necessary. Operators can also use the digital twins to simulate various conditions and determine how they might affect their real-life counterparts. And using HoloLens, engineers at GE are using augmented reality to look inside and interact with these digital twins without physically touching them.
Digital twins are particularly useful for large, complicated parts—such as jet engines, an incredibly complex piece of technology. Rotating blades within a jet engine are exposed to temperatures up to 3,000° F. (Most metals melt between 2,000–2,500° F.) Even when the right materials are used to solve for these challenges, the reality is that jet engines still require regular maintenance to protect them from ongoing wear and tear. However, the maintenance schedule for each engine is not necessarily the same; various factors such as airport conditions, the number of people on a flight, and a pilot’s flying style all impact how quickly an engine degrades. Rolls-Royce is using digital twins to better understand how engines operate under extreme conditions, including how they would perform after losing blades. These types of test enable Rolls-Royce to design better, safer jet engines that will operate predictably even in the most extreme of circumstances.
Digital twins allow product designers to quickly and easily test out different product variations.
Customization is another potential benefit of digital twins. More and more, customers expect to be able to customize and personalize products to their own specifications. In the past,
however, incorporating customer input into the design process has been cumbersome, time-consuming, and expensive. Digital twins allow product designers to quickly and easily test out different product variations, seeing how they would work in the “real world.” Collected usage data from IoT-enabled products also allows designers to improve upon future iterations. IDC predicts that by 2020, 30% of Global 2000 companies will use digital twins and IoT-connected products to improve product innovation and organizational productivity, achieving up to 25% gains.
Clearly, incorporating digital twins into a manufacturing environment requires forethought and a sometimes significant upfront investment. However, the benefits can be substantial. An issue discovered during integration and commissioning phases requires 60–100 times more effort to resolve than if it’s discovered during the conceptual and design phases. Digital twins make early discovery much more likely and can reduce costs by 50–100%. According to Gartner, half of large industrial companies will use digital twins by 2021, resulting in a 10% overall improvement in effectiveness.
We’re still in the early stages of digital twins, but the prospects are bright as businesses explore new uses for them. Product twins can enable an automotive manufacturer to maintain a digital twin of every car, which can help predict and solve maintenance issues. Process twins can be created to test the impact of operational changes. And environment twins can run tests to measure environment impact (on whatever the “environment” may be). Whatever the use, digital twins appear to open the door to faster testing, less waste, and better, safer products.
Additive and subtractive manufacturing continue to improve
Changes in subtractive manufacturing and the growth of additive manufacturing continue to disrupt businesses of all sizes, often resulting in faster production and lower costs. Additive manufacturing—synonymous with 3D-printing—constructs parts by successively depositing layers of material in a predesigned shape. A more traditional approach, subtractive manufacturing creates objects by cutting away pieces from a solid block of material, a process typically done with a CNC machine. Hybrid manufacturing is a combination of these two approaches and represents a growing trend.
Additive manufacturing has been a buzzword within the industry for quite some time, but it’s now beginning to gain momentum. Smithers Pira reports that the additive manufacturing market is expected to reach $55.8 billion by 2027. In 2017, a growing number of original equipment manufacturers (OEMs)—including Stryker, Caterpillar, and Airbnb—began investing in additive manufacturing. (Boeing and General Electric had already done so, leading the charge.)
One of the benefits of additive manufacturing is the ability to create custom or specialized products at much lower costs. For example, spinal surgeons may require specialized tools based on a particular surgical technique or patient population. Previously, developing such a niche tool would be cost-prohibitive. Today, technicians at EOS’s North American technology innovation center in Austin, Texas, can use 3D-printing to produce custom stainless-steel surgical tools quickly and easily.
The aerospace industry is another that benefits from the speed and agility of additive manufacturing. Traditionally, creating an aerospace tool or mold takes six months to a year (or more); with additive machines, manufacturers can design a part, print a tool, and produce the part in just one week. Another important benefit: manufacturers are not locked into a particular design. If an adjustment is needed, it’s easy to reprint the part with that modification.
Up to this point, additive manufacturing has not replaced traditional methods such as subtractive manufacturing, nor is it likely to anytime soon. Subtractive manufacturing is more efficient and accurate for creating certain design features—such as holes—whereas additive manufacturing typically uses much less material to create a product, which is clearly a benefit. Oftentimes, manufacturers find that combining additive and subtractive manufacturing results in better outcomes. For example, automotive seat supplier TS Tech built a check fixture using both 3D-printing and CNC machining, which resulted in cutting costs by 31%. Some companies have begun capitalizing on this trend and are selling machines that combine the two processes into one single unit—so-called hybrid manufacturing. In the future, we’ll likely see companies continue to find ways to incorporate additive manufacturing into current processes to create the most effective outcomes.
Autonomous devices improve workflows
Autonomous devices are enhancing workflows across the supply chain, from improving shop floor operations to facilitating intelligent distribution management. While robots have been common in manufacturing for quite some time, artificial intelligence is powering a new breed of autonomous devices, ones that are able to operate with little or no human interaction. More advanced models are able to learn from their surroundings and make decisions independently, greatly increasing their potential uses.
In 2005, businesses spent $11 billion on robotic systems, worldwide; by 2025, the Boston Consulting Group expects that number to reach $87 billion. This investment indicates the huge potential for autonomous technology. It is increasingly common for autonomous drones and robots to locate and transport materials around warehouses and even deliver products to customers.
However, the full impact of this technology has only just begun. Autonomous devices have the potential to revolutionize a wide range of manu facturing industries. European robotic-device company KUKA has a full line of industrial robots designed for a variety of purposes, including heatand dirt-resistant robots for extreme conditions, ideal for the foundry and forging industry; hygienic, highly precise robots that meet food-safety and pharmaceutical standards; and robots that are designed to collaborate with humans on highly sensitive tasks.
Human-robot collaboration is perhaps the next big step for these autonomous devices. Improvements in sensors, AI, trainability, and dexterity have made autonomous robots not only more effective, but also safer, which means they’re now more able to work alongside humans with less risk of malfunction or injury.
The growth of autonomous machines doesn’t mean replacing their human coworkers; autonomous robots are prime candidates to take over monotonous or dangerous tasks, allowing humans to shift to safer, higher value work. This does mean, however, that the number of unskilled jobs requiring repetitive tasks will likely decline worldwide. The Boston Consulting Group anticipates this will result in a shift in manufacturing locations, with more companies looking to locate factories in countries that have the knowledge and infrastructure to enable autonomous technology.
Despite the potential uses and advantages, adoption of autonomous devices has been relatively slow. Only 9% of manufacturers currently use semi-autonomous or fully autonomous devices within their operations; an additional 11% expect to use them within the next three years. Manufacturers cite cost as a key obstacle in implementing autonomous devices in their workplaces—60% cite it as a top concern.
However, as technology progresses, prices are dropping. In 2010, a single industrial robot cost $150,000 on average; by 2015, that number had dropped to $25,000, an 83% decrease over five years. Deloitte predicts that within the next ten years, autonomous devices will provide a competitive advantage to companies that incorporate them into the workplace. As autonomous devices become more advanced, less expensive, and as manufacturers become more confident in their ability and value, an increasing number of companies are likely to implement them.
Advanced materials unlock new opportunities
Breakthroughs in robotics, sensors, and computing technology have not only affected how products are made, but the very material used to create them. Advanced materials today include everything from super-strong composites and exotic alloys to materials that seem straight out of a scifi movie—such as bio-materials that can “heal” themselves and lightweight fabrics that can solidify with a single touch.
Computer modeling tools now enable companies to design materials with the exact properties they’re seeking, in a much more efficient and cost-effective manner than traditional R&D trials. For example, the International Centre for Advanced Materials at the University of Manchester has been able to use secondary ion mass spectrometry to study how hydrogen atoms diffuse into steel, revealing any flaws and allowing for the development of a stronger product. In the past, finding similar results would have taken months of trial and error; now, it takes an afternoon.
Nanotechnology allows scientists to manufacture materials at the molecular level, which has the potential to transform a wide variety of products. Nanoparticles are able to take on unique physical, chemical, mechanical, and optical qualities; scientists can take advantage of this by incorporating nanoparticles into materials. Nanotechnology allowed for the creation of lithium-ion batteries, which revolutionized the smartphone industry, and improvements are still being made on batteries for electric cars, domestic robots, and more.
Materials that once would never have seemed possible are now becoming a reality. Polish scientists at the Moratex Institute of Security Technology developed a liquid that instantly hardens on impact—the ideal material for body armor. While it was developed specifically for the military, this Shear-Thickening Fluid has a number of other potential uses, including protective sports gear, car bumpers, and protective road barriers.
Advancements in computing power have also had a huge impact on the field of materials development. Researchers are now able to explore the properties of a virtual material without having first to produce it. The Materials Project utilizes supercomputers to compile the properties of all known and predicted compounds, creating an open-access resource for anyone to use. Their ultimate goal is to remove the guesswork from materials development. Rather than starting with a material and figuring out if it has desired properties, a manufacturer can determine the desired properties—such as conductivity, hardness, and elasticity—and easily search for a material based on those requirements.
While they can be initially costly to develop, these new advanced materials offer substantial benefits for manufacturers. For example, the aerospace industry is continually seeking ways to make aircraft lighter, stronger, and more heat-resistant, all of which results in increased fuel efficiency, faster speeds, and lowered emissions. A huge leap forward for the industry was the development of carbon-fiber composites—stronger than steel and one-fifth of the weight. Today, these composites make up 50% of a commercial aircraft. This innovation has tangible benefits for an aerospace company; reducing the weight of an aircraft by just 2.2 pounds can save between $2,200 and $3,300 per year on operating costs.
AR/VR shines in manufacturing
While many initially wrote them off as just a gimmick, augmented reality (AR) and virtual reality (VR) are proving to vastly increase productivity and efficiency in manufacturing, and more and more businesses are seeing the potential benefits of incorporating them into their processes and products. Gartner predicts that by 2019, 20% of large businesses will use AR, VR, or mixed reality in some way.
The potential uses for AR and VR in manufacturing may not seem immediately obvious, but they are numer ous. It’s also important to keep in mind that this is still fairly young technology; as it advances, more uses will become available. Many companies have begun to explore the use of AR headsets that overlay augmented reality onto real objects. Such a device provides the wearer with instant access to a conceivably endless supply of information, helping them complete a task safely and efficiently. Field service engineers at ThyssenKrupp are utilizing Microsoft HoloLens to improve operations and safety. They are able to walk through upcoming jobs, interacting with 3D AR models. On the job, they can use HoloLens to access elevator maintenance history, view 3D replications of parts to identify the problem, receive safety alerts, and even trigger a remote video call to a subject matter expert who can consult on the job. And they can do all of this while keeping their hands free, making them more efficient and safer on the job.
Augmented reality has similar uses when it comes to quality assurance in manufacturing environments. Porsche tested a program in its assembly plant in Leipzig, Germany, where technicians used augmented reality to enhance the QA process. Using AR overlays, technicians compared pictures of parts on vehicles under inspection with those provided by the supplier. The AR tool highlighted features that did not meet specifications, allowing technicians to quickly and easily identify issues. Eventually, Porsche plans to integrate this technology with cameras on the production floor, allowing for real-time analysis of parts and assembly.
Augmented and virtual reality can also be used to quickly and easily facilitate expert assistance. Many manufacturers have distributed operations, and inspectors and technicians need to travel between these physical locations in order to inspect a machine, part, or product. Mixed reality, allows these experts to look through the “eyes” of an on-site technician; they can give advice, troubleshoot, and provide approval from literally anywhere in the world. Clearly, this represents huge potential savings in both time and costs for manufacturers.
Augmented reality also represents a potential solution to the skills gap in manufacturing. A recent Deloitte study indicated that 3.5 million manufacturing jobs would open up in the next decade in the US—and 2 million of them will go unfilled. The majority of manufacturing jobs now require at least some college education, so sufficiently training a new generation of manufacturing technicians takes more time than it used to. Rather than needing to train every technician to a certain level, companies can utilize AR and VR to provide on-site training and supplement an employee’s existing skill set and knowledge with expert help that can be delivered directly to them when needed.
Seemingly small tasks can benefit from augmented reality as well. GE is using facial recognition technology to automatically sign employees into IT systems and resume jobs after a break. This may seem insignificant, but it adds up. Previously, employees at GE Healthcare spent almost 100,000 hours a year logging into the IT system. At the same warehouse, workers receiving picklist orders through AR were able to complete the task 46% faster than when using the standard process. These seemingly simple uses of AR technology save companies
both time and money.
Businesses adapt to an evolving workforce
Manufacturers plan for an aging workforc
Older adults (ages 55 and up) are now the fastest-growing segment of the American workforce. As companies shift from pensions towards employee-managed retirement accounts and Americans attempt to rebuild savings wiped out by the 2008 recession, many Boomers are delaying retirement or even returning to work. By the year 2026, older Americans will constitute 26% of the manufacturing workforce, an increase of 12% from 2002.
Leaders in the manufacturing sector are aware of the impact that the aging workforce may have on their businesses in the years to come. In a survey of conducted by the Society for Human Resource Management (SHRM), a majority of manufacturing HR professionals characterized the impending retirement of aging employees over the next two decades as either potentially or definitely problematic for their organization. Eleven percent of HR professionals indicated that the situation would pose a crisis for their company in the next six to ten years; that number jumped to 17% in the 11-20 year range.
In a survey of CEOs of global manufacturing companies, talent was cited as the top driver of market competitiveness. As employees retire, manufacturers are not only confronted with the challenge of filling a growing number open positions, they are faced with the loss of talented individuals who possess both experience and institutional knowledge, exacerbating the sector’s widening skills gap. Consequently, a growing number of manufacturing firms are investing efforts to increase training and cross-training, develop succession plans, increase recruiting efforts, and develop processes to capture institutional knowledge to ensure that the next generation of workers is capable of taking the reins when their predecessors step down.
Millennials become managers and Gen Z graduates
Not too long ago, the business world was all aflutter about how to deal with
As Boomers approach retirement and a new, young, highly educated workforce enters the marketplace, businesses are being forced to rethink how they operate.
• Older adults (ages 55 and up) are now the fastest-growing segment of the American workforce.
• By the year 2065, there will be no one racial majority in the U.S.
• There could be a need for 736,000 data scientists by 2024, yet estimates only forecast 438,000 data scientists in the workforce.
Projected population by generation in millions
Millennials in the workplace, trying to predict what to expect from this new and seemingly exotic generation. Fast forward to 2018, and the oldest Millennials are already approaching mid-career, with many assuming management roles. And with Millennials taking on higher levels of responsibility earlier in their careers than was common in the past, they are increasingly in the position of managing employees older than themselves.
As a group, Millennials are typically characterized as tech-savvy, entrepreneurial, collaborative, and valuing of work-life balance, and this is impacting their approach to management. In practice, it means that they are likely to embrace the use of workplace communication and collaboration technologies to foster conversation and teamwork and that they promote a flatter hierarchy in the office, embracing good ideas from wherever they originate. And because the current IT environment makes it easier than ever for employees to work whenever and wherever they want, Millennial managers are often more flexible about letting employees take care of personal matters as needed, so long as they stay on top of their work.
Looking to the next generation, the leading edge of Gen Z (also known as iGen) has just begun to enter the workforce. As they do, their beliefs, attitudes, and habits will shape how businesses operate and redefine how managers must lead in order to be successful.
In her book, iGen: Why Today’s Super-Connected Kids are Growing Up Less Rebellious, More Tolerant, Less Happy—and Completely Unprepared for Adulthood, Professor Jean M. Twenge of San Diego State University analyzes the impact that this generation will have on society as they come of age. Twenge’s research revealed that members of Gen Z are both more focused on work compared to Millennials at the same age and more likely to seek stable employment than to be self-employed.
Authors David and Jonah Stillman offer a counterpoint to this perspective in Gen Z @ Work: How the Next Generation Is Transforming the Workplace, arguing that this maturing generation’s entrepreneurial impulses are simply expressed in a different way. Increasingly, Gen Zers are pursuing interests outside of their full-time employment that also generate income—in today’s parlance, everybody’s got a side hustle.
Now in their late teens and early twenties, the oldest members of Gen Z grew up during a recession, making them far more risk-averse than Millennials. On average, these digital natives are coming of age later than previous generations, waiting longer to hit seminal milestones like dating, driving, and holding a job. As a consequence, they arrive in the workforce with less life experience under their belts and may require a high degree of oversight and guidance as they adjust to the rhythms and responsibilities of adult careers.
These findings present both opportunities and challenges for companies. From a financial perspective, Gen Z’s desire to seek stable, long-term employment could spell higher employee retention rates—and thus lower costs for recruiting and training new employees over time. In exchange, employers must be willing to invest in training and guiding Gen Zers as they adjust to corporate life and as they find ways to direct their entrepreneurial inclinations into their work with the company.
With both generations, companies would be wise to institute formal programs that allow employees to harness their entrepreneurial tendencies for the good of the company—a concept known as intrapreneurship. Companies with intrapreneurial cultures enjoy higher levels of purpose-led management and employee engagement, traits that ultimately lead to creativity, employee loyalty, and innovation.
Diversity and inclusion are at the forefront
Two new generations are poised to take over the workforce; they are both more diverse than previous generations, and they place a higher value on diversity, inclusion, and accessibility than their predecessors. These generations are, of course, Millennials and Gen Z. When compared with Baby Boomers and Gen X, more Millennials and Gen Zers cited diversity and inclusion of a prospective employer as an important factor in their job search.
Research by Nielsen indicates that Gen Z and Millennials, who make up roughly 48% of the U.S. population, are more racially diverse than preceding generations. By the year 2065, there will be no one racial majority in the U.S. The face of the American population is changing, and with it, our expectations of who should be represented in the workplace are changing, as well.
Employees, investors, and the public have begun to demand increased transparency and accountability from companies regarding social issues. In turn, businesses are acknowledging their shortcomings and making commitments and investments to change. Last year was a particularly hard year for the tech industry, with a number of high-profile companies facing intense criticism over missteps and failures with regard to implicit and explicit bias in the workplace.
In response to the growing national conversation around representation and equality, a coalition of corporate executives has banded together to create CEO Action for Diversity & Inclusion, a group dedicated to fostering frank and open discourse about issues like race, gender, and sexual orientation in the workplace. On its website, ceoaction.com, the group has created a repository of best practices for discussing and fostering a more diverse and inclusive workplace.
Public scrutiny aside, there are many reasons companies might seek to have a more diverse workforce—a sense of equity, a desire for a company’s employees to more closely resemble the populations they serve, and even profitability. Research by McKinseyshows that co mpanies in the top quartile of gender and racial diversity were more likely to deliver financial returns that were above their national industry median than those less diverse. And according to “Women in Manufacturing 2017,” a report by Deloitte, the Manufacturing Institute, and the American Production and Inventory Control Society, placing a stronger emphasis on recruiting women (who currently only account or 29% of the manufacturing workforce) may be critical to addressing the growing skills gap in the manufacturing sector.
As companies embrace gender and racial diversity, they open themselves up to a diversity of ideas that can uncover new opportunities, challenge long-held assumptions, and help unlock new communities of talented individuals.
The “no-collar” workforce grows
As manufacturing becomes an increasingly technical craft, manufacturing jobs will cease to be defined by manual labor. Instead, the future of manufacturing will be characterized by skilled laborers whose efforts are augmented by technology—and with it, the rise of the no-collar workforce.
With the introduction of robotic process automation, AI, computer vision, and other smart technologies in the workplace, companies are redefining how work is done in a manufacturing setting. By identifying and automating processes that can be completed by machines, companies can improve efficiency and reduce errors while also freeing up their employees to focus on high-value tasks that require a human touch. Employers are taking advantage of this revolution in intelligent automation to retrain employees on the use of new technologies and empowering them to make decisions based on real-time data.
One company that is revolutionizing how the no-collar workforce operates is Rockwell Automation, which is using Microsoft products to give manufacturing customers real-time insight into their operations. The company uses the Windows 10 IoT Enterprise operating system to design a hybrid automation controller that easily connects to customers’ IT environments and Azure IoT Suite, giving them immediate access to data at the point of operation. These insights allow managers to make changes mid-shift (instead of after operations cease) and reduces decision-making time from hours to milliseconds.
Skills gaps create staffing challenges
As a result of the industry’s shift from blue collar to no-collar jobs, companies are struggling to find workers with the skills necessary to meet today’s advanced manufacturing requirements. A study conducted by Deloitte on behalf of the Manufacturing Institute reveals startling insights about the growing skills gap in the manufacturing industry.
Over the next decade, employers will seek to place talent in nearly 3.4 million manufacturing jobs (2.7 million to replace the existing workforce as Baby Boomers retire and the remaining 700,000 new jobs due to anticipated economic expansion). However, because of the skills gap, it is likely that 2 million of these jobs will remain unfilled. At present, fully 60% of open production positions are unfilled because of a talent shortage. The number of positions left open due to the skills gap is growing; over the next decade, nearly 2 million manufacturing jobs will go unfilled.
Eighty-two percent of executives worry that the skills gap will negatively influence their ability to meet customer demand. A majority of executives also worry about the impacts the skills gap will have on productivity and innovation, the ability to implement new technologies, and customer service.
Both government and private industry are looking at ways to close the skills gap. For example, the National Network for Manufacturing Innovation, which was formed in 2014 by a group of federal agencies and manufacturers, focuses on providing workers with skills and training relevant to 3D-printing and digital manufacturing. Other interventions seek to improve access to training for both adults and high school students before they enter the workplace.
What exactly do employees need to bring to the table in order to be successful in today’s manufacturing climate? Employers say the skills gap boils down to insufficient training in math, problem-solving, basic technical training, and technology and computer skills. Any effective long-term solutions will have to address how we as a society approach vocational training and view the manufacturing industry. For their part, manufacturers should embrace a two-pronged approach. First, companies can address the existing skills gap by providing training to help employees develop the skills they need. Second, companies must begin actively recruiting engineering and computer science students at colleges and universities, as they are likely unaware of the rigor and opportunities for growth afforded by a career in manufacturing.
Businesses balance technology and politics in corporate offshoring
Since the turn of the millennium, there has been a steady growth in offshoring, driven largely by improved communication (via technology), easier travel, and a growing low-cost, highskilled labor market abroad. But the same disruptive force that enabled companies to move jobs overseas— technology—may now be responsible for bringing them back onshore.
The adoption of robotic process automation, artificial intelligence, and machine learning is allowing companies to automate routine jobs that previously would have been outsourced to a human workforce overseas. This trend has resulted in a resurgence of domestic jobs, as companies hire skilled professionals to oversee and troubleshoot technology in onshore facilities while continuing to invest in research to advance developments in these fields. For manufacturing companies, the decision to bring lowskill tasks back in-house while simultaneously generating new, high-skilled positions is one that can potentially reap cost savings as well as political goodwill.
While technology is enabling companies to reduce offshore commitments, recent developments in domestic and international politics may be having the opposite effect. In the U.S., a newly introduced tariff on steel and aluminum may force companies to offshore the purchase or manufacturing of certain goods. At present, the domestic demand for steel and aluminum outstrips the available supply. Because of the tariff—which affects raw materials but not finished products—companies that manufacture products on U.S. soil using imported steel may no longer be able to afford to do so, and in some cases, may opt to offshore their manufacturing. Likewise, companies that currently source steel components from U.S. companies may choose to import finished products from manufacturers overseas in order to remain price competitive.
The Tax Cut and Jobs Act, which was signed into law last December, may also have unintended effects on offshoring by U.S. businesses. The plan institutes the creation of a territorial tax system, under which profits earned by U.S. companies in foreign countries are not subject to U.S. taxes. Many experts fear that this will incentivize businesses to move jobs and operations to countries with lower tax rates than can be found domestically.
And in Europe, Britain’s decision to exit the E.U. could result in jobs flowing out of the U.K. Due to uncertainty about the domestic job market and to the high cost of hiring foreign employees as a result of Brexit, skilled jobs which were previously filled by citizens of other E.U. member countries who had relocated to the U.K. for work may end up being outsourced outside Britain’s borders.
New technologies enhance manufacturing safety
Although the manufacturing industry is considerably safer than it was in the days of the Industrial Revolution, workplace injuries are still a risk for present-day manufacturing professionals. Thankfully, advances in AI, computer vision, IoT, and facial recognition are helping businesses become safer than ever.
With Computer Vision from Microsoft Cognitive Services, Prism Skylabs is revolutionizing the way that companies use video. Their new app, Prism Vision, allows customers to access, view, summarize, and search video from any camera in their network. Prism Vision’s AI and machine learning capabilities open up a range possibilities for customers: managers can use the app to ensure that employees are following proper safety protocols, identify problems on the line that could result in injury and adjust production accordingly, and flag incidents like spills before they cause harm.
Boeing is another manufacturer that is successfully harnessing technology to make the workplace safer. For years, the company has partnered with Zebra to enhance the safety of its painters. Using Zebra’s MotionWorks™ an Ultra Wide Band real-time locating system, Boeing is able to monitor the location and status of its painters while they are using aerial equipment, ensuring that they are following safety protocols and that their harnesses are in proper working order.
Likewise, advances in facial recognition are helping companies maintain perimeter security at their facilities, ensuring that only authorized personnel are granted access. As these technologies continue to advance, expect to see pioneers in manufacturing applying them in new, innovative ways to make the workplace even safer and more efficient.